- Create an account with your name, password and username.
- Add your ABC Bank Visa Card as a favourite method of purchase
Keeping your credit card transactions secure
We take your credit card security very seriously and we want to help you ensure that the only transactions charged to your card are the ones you authorise.
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Misplaced your card? ABC Bank Card Control puts the power in your hands
There’s always a moment of panic when you think you may have lost your credit card and you’re concerned it could fall into the wrong hands.
No need to worry if you have ABC Bank Card Control. You can temporarily lock your card from your mobile phone, and unlock it again if it turns up in your jacket pocket.
To use Card Control when you are out and about, you’ll need to download the ABC Bank Mobile app to your Apple, Android or Windows phone.
If you’re at home, don’t let your card go overseas
With ABC Bank Card Control you can turn off international transactions. So your card's not shopping in Mexico when you're not.
Card Control also lets you:
- Set a spending limit on your card.
- Turn on/off ATM cash withdrawals.
- Turn on/off Visa payWave transactions.
- Turn on/off online transactions.
And the great thing is all these commands happen instantly and take effect immediately; no waiting and no fuss.
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Lost your credit card? We’ve got it covered
Card lost in United States
If your card doesn’t turn up and is actually lost or stolen in United States, please call our contact centre on +19293602951 or notify your nearest ABC Bank branch.
we’ll cancel the card straight away and order a replacement card for you. The new card will be ready within five business days. You can collect it at any ABC Bank branch, or we can send it to your postal address.
Your new card will have a different card number, so please remember to change your card details for any automatic payments or direct debits you’ve set up to pay bills.
Card lost overseas
Worldwide Emergency Assistance 24/7
If you have an emergency and all your cash and Visa card(s) are stolen or lost, contact us as soon as possible. We’ll put you in touch with the Visa Global Assistance office in that country. They’ll organise a replacement card for you and emergency cash if you need it.
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Keeping your card purchases secure
Shopping online? Welcome to TripleCheck
We’ve introduced TripleCheck to make sure that it really is you online shopping with your credit card.
TripleCheck works in conjunction with websites secured with Verified by Visa and MasterCard SecureCode.
Using TripleCheck, we may ask you three security questions that relate to personal information only you will know. You’ll need to answer these correctly in order to make your purchase. You don’t need to do anything to set up Triple Check; it’s already in place to keep your online transactions safe.
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Easier, safer payment with Visa Checkout
Visa Checkout is a simple and secure way to pay online that takes away all the pain of completing lengthy online purchasing forms
With Visa Checkout, you simply:
- Look out for the Visa Checkout button when you are shopping online
- Select the Visa Checkout button to complete your payment.
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Disputed credit card transaction? We're there for you
“Whoa, what’s that!” is usually the first reaction to a transaction on your credit card that you don’t think should be there. We’re here to help.
There could be a number of reasons you might want to dispute a credit card transaction, maybe your merchant was unwilling to provide services you paid for, or you never received the goods.
If this has happened when you’ve made a purchase with your ABC Bank Visa card, we have a disputes team that can help.
In any of these situations, here’s what we recommend
- Try to resolve the issue directly with the merchant first.
- If that’s unsuccessful, request for and complete a Notification of Disputed Transaction
- Scan and email the form to carddisputes@the-abcbnk.com
- We’ll be in touch if we have any questions.
Fraud and your credit card
If you know or suspect fraudulent use of your ABC Bank credit card, call us immediately on +19293602951.
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Handy security tips for your credit card
- Avoid sending your credit card number via email.
- Don’t share your PIN number with anyone or let anyone see you entering your PIN number.
- Always sign your new card immediately and cut up and dispose of the old one.
- Never use your card in an EFTPOS or ATM terminal that looks like it’s been tampered with.
- If your credit card is stolen you can temporarily lock it through ABC Bank Card Control, then contact us on +19293602951.
Apply for an ABC Bank Credit Card
Visit a branch
Visit us at one of our many branches across United States
Other helpful guides
ABC Bank’s lending criteria, terms and fees apply.
